A great meeting this week with an equally great presentation from Marie-Claire Grady from 3rd View Consulting discussing Better Customer Experiences. Marie-Claire discussed the difference between being customer focused and providing customer service in your business. To be competitive in your industry your business needs to be more customer focused than merely providing good customer service. The use of customer journey mapping is a useful tool in order to improve outcomes for the customer and your business. Any business, particularly ... Read more
Fail Fast or Fold
A very thought provoking presentation this month from Stewart Fleming titled Fail Fast or Fold. Stewart's presentation showed us how to harness the power of failure for your business, whether it be an idea, start up or established enterprise. He discussed that failure is not necessary a bad thing as we learn more from our failures or mistakes than our successes. He discussed changing your mindset, top business tools to deal with failure and applying failure principles in your business for ... Read more
Australian Taxation Office
As we approach the mid point in the year and the end of the financial year it was timely to hear from the Australian Tax Office this month. Dan Gillespie presented to the group and discussed outstanding tax payments and with $21 Billion outstanding to the tax office with 66% or $13.9 Billion from small business they are chasing businesses if you are in arrears. If anyone is in this position the best advice is to engage with the tax office to make arrangements.
Our Business of the month was Allan Hanson from ... Read more
Small Business Office
Welcome to May and a cooler start to our Business at Sunrise meeting with our Guest Speaker this month Rebecca Andrews - Deputy Director General Queensland Government Office of Small Business. Rebecca has a wealth of knowledge in both public and private organisations as well as owning her own small business.
Rebecca bought up some interesting facts below for our local area:
In 2016-17 total Small Business in the Bulimba, Chats ... Read more
How to improve your conversions with Paul Barrs
Welcome to 2018 everyone!
We started the year with a bang at our first Business at Sunrise with presenter Paul Barr's discussing '7 ways to improve your conversions with just one click'. Paul showed us how to get more leads, sales, and conversions through your website!
His sales processes, systems, and plans were simple and easy to understand and left the audience with ideas they could take back to the office and put to use almost immediately.
As the Commonwealth games get closer in April 2018 it was timely to hear from the Gold Coast 2018 Commonwealth Games Corporation (GOLDOC) - Pat Vidgen General Manager Strategic Engagement and our local State MP Di Farmer who was representing Minister Kate Jones.
With two major venues in our catchment being Chandler Velodrome and Belmont Rifle Range, there are business opportunities for members with increased visitor numbers in our area. The Legacy of the sporting facilities improvements should provide increased activity for t ... Read more
Business Success with Stuart Ayling
Welcome to Spring and our guest speaker this month was Stuart Ayling from Pathfinder Advisors who presented 'The 4 Unstoppable Forces Shaping the Future of Your Business'
1. Coping with business at the speed of light
2. The new paradigm of staff engagement
3. The dashboard revolution
4. Your business as a saleable asset
An interesting and thought provoking presentation about how you can manage the change.
At our August breakfast we heard from Terri Cooper the new Small Business Liaison Manager for the Brisbane City Council. This is a great initiative of the council for small business owners
Terri explained how her role has been created to help time poor small business owners to become aware of and connected to the numerous initiatives available from the Council to support businesses and to understand and access relevant support if and when required. The council now has a 24 hour business hotline 133 263 ... Read more
LinkedIn guru Julie Mason
Welcome to the new financial year, we trust that everyone had a profitable year last year and we look forward to a better 2017-2018 FY for all our members.
We trust that our guest speaker this month, Julie Mason provided the motivation and the knowledge to kick start the year with making some useful connections on Linkedin. Julie showed us how to use Linkedin as your silent salesperson to build relationships rather than collecting connections and use the golden rule 'treat others the way you want to be treated' on LinkedIn...that means donESCAPE_QU ... Read more
3D Printing with Victor Vicario
Welcome to winter everyone! It was a terrific turnout for Breakfast at Sunrise with our guest speaker, Victor Vicario from Vector Innovation. Victor spoke about 3D Printing and its many applications. While 3D printing is quite expensive to use on a large scale, as it is presently in its infancy, we will see that 3D printing will become more cost effective as its usage among business increases. Its applied uses are many and varied and really do open up a world of possibilities into the future. Vic ... Read more
What is the Value of your Business
This month we looked at the value of your business when you want to sell and succession planning. We had two guest speakers Michelle Wright from Connect Business Brokers who took us through the key points to consider before selling your business and how long you should plan and prepare prior to selling.
Our other guest speaker was Steve Morton from Moffat and Morton Taxation and Business Advisers who took us through how to manage buy-outs and buy / sell arrangements, share buy backs and th ... Read more
Data and Social Media Management
April's guest presenter Dr Daniel Angus gave a fascinating insight into the way algorithms work and their role in modern communication and media. Some of the interesting examples he provided were 2/3 of movies watched on Netflix are chosen based on a recommendation, 1/3 of purchases made on Amazon are made from a recommendation and the series "House of Cards" was created as a result of data that ... Read more