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4th September 2018 6.30am - Business at Sunrise
How to lead in the Innovation age

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Next Guest Speaker

Next Guest Speaker

How to lead in the Innovation age

How to lead in the Innovation age.

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Last Guest Speaker

Last Guest Speaker

Marie-Claire Grady from 3rd View Consulting

BETTER CUSTOMER EXPERIENCES

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President's Report

SEBCC President Ray Strong

Wrap up from Better Customer Experiences

A great meeting this week with an equally great presentation from Marie-Claire Grady from 3rd View Consulting discussing Better Customer Experiences. Marie-Claire discussed the difference between being customer focused and providing customer service in your business. To be competitive in your industry your business needs to be more customer focused than merely providing good customer service. The use of customer journey mapping is a useful tool in order to improve outcomes for the customer and your business. Any business, particularly service orientated businesses should be focusing on connecting with customers for Better Business.

Our Business of the Month was McGuires Hotels presented by Melina Armstrong the Functions and Sales Manager. McGuires Hotels cater for functions and provide accommodation as well as the normal hotel and restaurant facilities.

Announcements

Queensland government is looking for experienced small business owners and operators to take part in a pilot of new small business consultation panels to help inform government decision making. Nominations close 31st August. Visit here to register 
www.business.qld.gov.au/starting-business/advice-support/support/small-business/consultation-panels

Di Farmer's Annual Business Budget Breakfast with Treasurer Jackie Trad 
Thursday 16th August .
Venue Colmslie Hotel
Cost $50 per person
To register email bulimba@parliament.qld.gov.au

Annual General Meeting for SEBCC to be held 4th September 
Nominations for all Committee Positions will be opened so we welcome any Nominations

The Brisbane City Council is holding monthly group meetups for small business owners to network, share experiences and learn from each other and collaborate - with the goal of improving your business. Presentations are informal and interactive, usually with ample opportunity for Q&A and often taking a 'Roundtable discussion' format . The meetings are facilitated by Terri Cooper - Small Business Liaison 
More Information www.meetup.com/brisbanebusinessclub/events/252613688

Have a Great Month in Business

Ray Strong
President

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